Sabah Muhammed Abu-Tayeh

Sabah Muhammed Abu-Tayeh CV

Curriculum Vitae

Title and name: SABAH MOHAMMED ABU-TAYEH, Ph.D.

Address: P.O. Box 7693 Amman 11118 Jordan

Tel No.: +962-79-5515030

E-mail: sabahtayeh@yahoo.com

Date of birth: 18 January 1965

Nationality: Jordanian

Languages: Arabic (Native)

English (Fluent)

Certified International Customer Service Professionl (CICSP)

ILM Membership— TOT

Accomplishments:

Policy and Procedure Banking Advisor and marketing specialist with extensive experience in the Monetary and Banking sectors. Maintain and supervise the quality management system overall within the bank, thereby insuring its conformity with the overall policies of the bank as well as the ISO 9000 standards. Develop recommendations pertaining to the total quality management approach and methodology, thereby ensuring the efficiency of the system, to enable sound application of the system.

Employment:

Housing Bank, Amman-Jordan (May 1987-January 1994)

Auditor, Internal Auditing & Organization Department

Supervise quality controllers in all departments at the different branches of the bank, in order to guide and train them to prepare them to monitor the Quality System of the bank.
Participate in the evaluation processes to ensure sound auditing process.
Study and assess the review reports of quality controllers, and comment on the correction notes and procedures.
Maintain and set preventive actions if necessary in order to develop advanced Quality System, consequently report to the General Manager and follow the guidelines set by the bank’s top management.
Monitor the implementation of the recommendations set forth in the Quality Control Review Reports.

Housing Bank, Amman-Jordan (January 1994-January 1996)

Head of Section, Internal Auditing & Organization Department

Design the Quality Control Review Reports, providing commentary notes on the correction notes and procedures.
Recommend appropriate preventive actions if necessary, to maintain stable advanced Quality System.
Formulate and Review the implementation of quality assurance related policies in the bank.
Develop periodical revision of Quality Control Review Reports to ensure the effectiveness of the system and its compliance with the fixed criteria.

Housing Bank, Amman-Jordan (January 1996-January 2004)

Marketing Researcher, Marketing Department.

Identify insuperable programs, strategies and plans, to incite marketing of the bank.
Follow up publications related to advancement of the bank’s portfolio.
Participate in and attend conferences to present summaries and applicable recommendations to develop the systems of the bank.
Provide recommendations that ensure maintaining sound cooperation relations with clients.
Represent the management of the bank in terms of the superb customer oriented service provider, in order to take steps necessary to professional satisfaction and to inspire them with the hoped loyalty.

Employment: Cont’d

Housing Bank, Amman-Jordan (January 2004-Present)

Manager of Policies & Procedures Centre

Study the suggestions of the employees and quality circles, to be enabled of making the appropriate decisions in this regard.
Ensure the improvement of the Quality System efficiency, through being involved with the team in preparing training courses in the field of Total Quality Management
Prepare the documents necessary to the meetings of the Management Review of the Quality.
Review the documents of Quality System, including policies, procedures forms, to ensure they are in accordance with the overall policy of the bank.
Analyze the quality indicators provided through the customers satisfaction reports, customer complaints, internal auditing reports, in order to define and efficiently implement preventive measures.
Lead the development projects concerned with work procedures in the bank in order to improve operations efficiency and put them into effect.

Academic Experience:

the Arab Academy for Banking & Financial Sciences Amman- Jordan (1998-Present)

Lecturer for Masters Degree Students covering the following topics:

Introduction to Marketing
e-Marketing and CRM

National Training Centre (1998-Present)